The term ‘Dr Gabriela Harley Street Clinic’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1 Church Street, Fintona, BT78 2BR. Our company registration number is NI 604790. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
We nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, look and layout, appearance and graphics and photographs. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Policy of the Dr. Gabriela Clinic
At Dr. Gabriela Clinic we cannot accept responsibility for children in any of our Dr. Gabriela Clinics, we therefore politely request that you refrain from bringing children with you for health and safety reasons. We understand however that under certain circumstances this is unavoidable, in these circumstances please ensure there is a parent or guardian available to supervise the child at all times. We do not accept any responsibility for loss of, or damage to any personal items or property left in the clinic or the clinic premises.
We do not accept harassment of any kind in our clinic towards the staff or other patients (including comments about someone’s body or private life).
All Procedures and procedures are carried out to the highest standard, however sometimes outcomes do not meet patients’ expectations. As with any surgical and non-surgical procedure, there is no guarantee to the outcome, as it is at the patient’s own risk that these procedures are performed. Results can vary from patient to patient.
If you want to change your procedure due to unforeseen circumstances, or other serious reasons, you need to consult with our doctor to check if you are suitable for a new procedure.
Procedure Payment Refunds
When you book a slot for Procedure and you pay the fee, we do not offer refunds. However, as goodwill, we will issue you a credit note, which is to be used within next 12 months from the date of the payment.
We require a consultation deposit of £150, which will be credited against any Procedure or products purchased.
If you decide to not to go ahead with the Procedure after the consultation, we will refund you the deposit in next 7 working days.
Appointment cancellation policies
If for any reason you have to cancel or reschedule your appointment, please give us at least 72 hours notice.
If your appointment is cancelled or rescheduled in less than 72hrs from the appointed time, either you will not receive your deposit back or we reserve the right to charge your account the amount of £150.
Due to the nature of the products, returns cannot be accepted.
Please ensure that the products ordered are correct for the indications you plan to treat.
Complaint Policy Summary
Dr Gabriela Clinic on 56 Harley Street aims to provide all our patients with the highest standards of care and customer service, before, during and after the Procedure. If we do not achieve this, we listen very carefully and respond to any complaints as soon as possible. We acknowledge and rectify mistakes or faults as soon as possible in order to improve our services.
The complaints full policy is made available to patients or a representative when they first raise concerns about any aspect of the service they have received.
If any complaint arises, it should be directed towards clinic manager.
A full email reply can be sent within 7 working days.
If requested, a detailed written response will be sent within 20 working days.
Where there are delays and the investigation is still in progress, a letter will be sent explaining the reason for the delay to the patient at a minimum every 20 days.